Level of Stress Among Call Centre Employees free essay sample

Level of Stress among Call Centre Employees Submission date: 8th January, 2008 Submitted By: Ayesha Khalid Ayesha Sarfaraz Nazool-e-Tabassum Saira Khan Mussaffa Butt Submitted to Dr. Farah Malik Associate Professor Department of Psychology Government College University Lahore Introduction Stress is used as a general label for a vast complex, interdisciplinary area of interest and study, much of which is health related.Most often stress is related to personal discomfort associated with an over demanding or distressing lifestyle situation (Adams Bromley, 1998) stress is a part of everyday life, we experience stress each day, although it is acknowledged that the degree of stress varies considerably depending on the complexity of the situation and availability of support. For some, the stress is manageable and work or home life is not affected. For others, however, the stress reaches a critical point where there may be a need for medical or psychiatric assistance (Weiten, 2001).The causes of stress can include any event or occurrence that a person considers a threat to his or her coping strategies or resources. We will write a custom essay sample on Level of Stress Among Call Centre Employees or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Researchers generally agree that a certain degree of stress is a normal part of a living organisms response to the inevitable changes in its physical or social environment, and that positive, as well as negative, events can generate stress as well as negative occurrences (Frey, 2002). There can be innumerable stress factors since different individuals react differently to the same stress conditions.Extreme stress situations for an individual may prove to be mild for another, for yet another person the situations might not qualify as stressing at all. (http://www. lifepositive. com/stress. html). The fact that women report and exhibit higher level of psychological distress than men has been explained in three major ways. The methodological artifact explanation suggests that women are socialized to be more expressive and therefore will admit more emotional symptoms than men in response to the standard psychological stress (Frey, 2002).The stress exposure argument suggests that women face more stressor in general or more severe, persistent stressors than men. Whereas the vulnerability argument suggest that women lack coping resources such as high self esteem, a sense of mastery or appropriate coping strategies for handling the stressors to which they are exposed. Newman (1984 c. f. Eckenrode, 1991) suggested that women over report minor symptoms that inflate over all distress scores (Eller, 2000).Stress in humans in general results from interactions between persons and their environment that are perceived as straining or exceeding their adaptive capacities and threatening their well-being. The element of perception indicates that human stress responses reflect differences in personality, as well as differences in physical strength or general health (Frey, 2002). Stress is often termed as a twentieth century syndrome, born out of mans race towards modern progress and its ensuing complexities.For that matter, causes such as a simple flight delay to managing a teenage child at home can put you under stress. Listing the causes of stress is tricky yet replete with practical diversity (http://www. lifepositive. com/stress. html). General cause of stress include primarily, Threat; a perceived threat will lead a person to feel stressed. This can include physical threats, social threats, financial threat, and so on. Fear; Fear leads to imagined outcomes, which are the real source of stress. Uncertainty; When people are not certain, they are unable to predict, and hence feel they are not in control, and hence may feel fear or feel threatened by that which is causing the uncertainty (http://www. workstress. net/causes. htm). Apart from certain general causes another reason is cognitive dissonance; it is when there is a gap between what people do and what they think, then the outcome experience is cognitive dissonance, which is felt as stress.

australian history essays

australian history essays The roaring twenties showed Australia s social life taking on more exciting and radical complexion compared to the pre - war days. In general desire to leave behind the unhappy experiences of the 1914 to 1918 war, there was a great pursuit of worldly pleasure and a breaking free from social constraints. However the depression in 1929 was brought about by factors largely beyond Australias control. In the late 1920 s the world economic situation had been steadily deteriorating. There was a significant decline in the volume of international trade and stock market crash in the USA in October 1929 greatly accelerated a general fall in prices for farm commodities. Overseas investment dried up. Australia was highly vulnerable, as it was heavily dependent on export earnings and external supplies of capital. A drastic fall in the price of wool and wheat in particular, and the standstill of overseas borrowing were the main causes of the economic crisis in Australia. I, James Scullin, was Australia's Prime Minister beginning in October 1929. The world depression was deepening and the government was divided on how to deal with it. The Labor Party lost the election of December 1931 and I remained leader of the Party until 1935. I left Parliament in 1949. Previously In 1910 I stood for Federal Parliament but lost my seat in 1913. Whilst editor of the Ballarat Evening Echo I rallied round the Labor anti-conscription cause. I failed to win a seat in the Victorian Parliament in 1920, but within two years I was back in federal politics. An inspired speaker, I was made leader of the Labor Party in 1928. I became Prime Minister in 1929 only days before the Wall Street crash. The depression resulted in mass unemployment among wage and salary earners. Severe entrenchments occurred in both the private and government sectors. Wages and salaries were reduced, thus making it difficult even for those with jobs to survi...

Business imformation tech Term Paper Example | Topics and Well Written Essays - 2250 words

Business imformation tech - Term Paper Example 1. Providing for the disposal of the electronics to their clients, for example, the LG company has waste baskets in its points of sale(hot point appliances) to collect the waste from its clients for destruction or for reusing 2. Providing information about manufacturing and the assembly of their products. This information helps the consumers to understand the make of the product, which enable them to extend their lifespan by modifying them when need arises 3. Delaying the release of new products. The manufacturers delay the release of new improved products, which increases the lifespan of the old products as the consumers tend to discard them by increases the amount of time between the successive releases, the manufacturers tend to increase the amount of time before the old products are deemed obsolete. 4. Introduction of new products at a relatively higher cost. The high cost tends to discourage the consumers from discarding of their old products unnecessarily as well as ensuring that the consumers make a long time plans for the new products before the purchase them, increasing their life span and reducing electronic waste (Cieslak, David, and Bob Gaby, 2004). 5. Introduction of recycling cost to electronic products. Where the state supports it, the manufacturers of electronic gadgets add a recycling fee to the price of the product e.g., the state of California passed a law that requires the consumers pay for the recycling of their products. Starting a company that allows people to locate and reuse the used computers and other technologies is a worthwhile venture. it bring most of the electronics within the reach of most people in the third world countries e.g., in Ghana, of the 215 000 tones of electronics imported each year, only 30% are brand new while the remaining 70% are used (assessment of e waste in Ghana). Furthermore, the